Frame decisions
Interview dashboard users and define the operational decisions, review cadence, owners and response options.
Our method
From operating question to trusted signal.
A subject-specific working process for app analytics and operations performance dashboards—designed to preserve meaning from the first conversation to the final review.
The starting point
We begin where the dashboard will be used.
Before discussing charts, we observe the review rhythm: who attends, what choices are made, which questions recur and what happens when a signal changes. This keeps the work anchored to operations performance rather than reporting for its own sake.
Arrange a scoping conversationFour stages
A traceable path from question to action.
Each stage leaves a useful written output, even when the best recommendation is to improve data before redesigning the dashboard.
Trace the evidence
Map app events and operational records, test definitions, identify gaps and document important caveats.
Shape the view
Prioritise signals, prototype hierarchy and filters, and review examples with the people who will use them.
Embed the review
Hand over definitions and files, agree ownership, and establish a practical cycle for learning and refinement.
Your reporting context
Bring one difficult operational question.
We’ll use it to identify the most useful place to begin.