Cancellation and refund policy

Scope

This policy applies to paid analytics audits, dashboard design, review workshops and related consultancy agreed directly with Server Managerpoint. Pricing shown or discussed before a signed proposal is informational; this website does not take payments.

Eligibility and notice

To request cancellation, rescheduling or a refund, contact us by phone at +44 077 0522 2741 and identify the engagement and booking date. A full refund of fees paid is normally available when you cancel before work starts and at least five working days before a booked workshop. If you provide less notice, we may deduct reasonable, evidenced costs already committed.

Once work has started, any refund is calculated against the uncompleted part of the agreed scope. Completed discovery, analysis, workshop time and delivered materials are non-refundable. Time already reserved may also be non-refundable where late cancellation left no reasonable opportunity to rebook it.

Deposits, materials and third-party costs

A proposal may require a deposit to reserve project capacity. Deposits are refundable under the full-refund conditions above; otherwise they may be retained only against work performed, reserved time and costs incurred. Purchased data access, specialist research or other client-approved third-party materials cannot be refunded once ordered unless the supplier refunds us.

Rescheduling and no-shows

With at least two working days’ notice, one workshop may usually be moved without charge, subject to availability. Later requests may incur the reasonable cost of reserved time. If required attendees do not join a confirmed session and no notice is given, the session is treated as delivered. We will consider illness, emergencies and other exceptional circumstances fairly.

If we cancel or cannot deliver

If Server Managerpoint cancels and cannot offer a suitable replacement date, you may receive a full refund for the affected undelivered service. If agreed scope cannot be completed, we will offer a proportionate refund or, with your agreement, revised work of equivalent value.

Processing a refund

We acknowledge requests and may ask for the relevant invoice and reason. Approved refunds are normally processed within 10 working days to the original payment method. Your bank may take additional time to display the credit. This policy does not limit rights that cannot be excluded under applicable law.

Contact

Server Managerpoint
39 Telford Street, Bardon, LE67 2NL, United Kingdom
+44 077 0522 2741